2016 State of Online Communities

& Customer Support


We partnered with the analysts at Demand Metric to evaluate the current state of online customer communities within the scope of support. 

The resulting 34-page ebook is based on feedback from
400 companies.

Learn how you can boost your revenue with crowd-based, self service support.  online_community_Ebook_Cover2.png

Support is a key driver of satisfaction, and when a community is part of the mix, satisfaction and support-related revenue are boosted. 

You'll also learn:

  • The direct link between revenue growth and community.
  • The impact that user generated content has on satisfaction ratings.
  • The role of community during every step of the buyer's journey.
  • And much more!

Grab your copy now and get a head start on your competiton!

Get the FREE report