Webinar: New Research 2016 State of Online Communities for Customer Support

Confirm your details to see the recorded webinar. Below is just a taste of what was covered.

Duration: 1 hour



Customer communities are no longer a nice to have, they are a strategic asset. 

In this 60 minute presentation, Chief Analyst, Jerry Rackley of Demand Metric and VP
Marketing, Melanie Attia of Vanilla look at the results from the latest research on the state of online customer communities in 2016. 

Some points discussed include:

      • The direct link between increased revenue and community.
      • User generated content and satisfaction ratings.
      • The impact of community during every step of the buyer's journey.

The presenters:

jerry_rackley.png Jerry Rackley
Chief Analyst
Demand Metric
mel-attia.png Melanie Attia
VP Marketing

View the Webinar


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