Learn how leading companies are transforming customer service.
Technology companies have an increasing amount of pressure for supplying good customer service, but only 45% of technology companies have a direct peer-to-peer support option. This in spite of numerous studies that find self-support a vital table stake in customer success initiatives.
In this ebook, we offer you a clear step-by-step guide to:
- Jump start your digital customer service transformation by assessing your current offering.
- Complement and optimize your online customer service options.
- Calculate the ROI of peer-to-peer customer communities.
- How to transform happy customers into strong brand advocates.
- And much more.