As a world leader in Microsoft Cloud and System Center, their mission is to make your working life ridiculously more productive by bringing service and asset management together - that’s the Cireson Platform. Their headquarters are located in sunny San Diego with offices throughout North America, Australia, Japan, and the United Kingdom.
In this case study, you will learn:
- How Cireson's deflects 90% of their support tickets, without putting extra burden on their support staff.
- How Cireson realized an unexpected benefit using community bu engaging customers, through the sharing and voting on suggested ideas.
- How Cireson’s crowdsourced responses have increased customer satisfaction.
- Bonus vendor evaluation from analyst firm Demand Metric.
Download the full Cireson case study today!