AI & Community: Don't Hammer the Flowers

On Demand Webinar

Artificial Intelligence is already being deployed within, and upon, online communities. Like any fledgling technology, it brings promise and pitfalls—and so, to get the most out of these new tools and systems, it’s important for community practitioners to develop a comprehensive understanding of both.

Expanding your knowledge of AI in relation to community requires a careful assessment of the current state of community AI and how it is being used successfully. Additionally, the risks of its application must be understood in order to ensure that community builders and managers can work purposefully and ethically with AI as a strategic tool.

This on-demand webinar is led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist. This workshop covers a number of key topics, including:

  • How to define and think about AI as a community builder
  • How AI is currently being used in online communities
  • Opportunities and risks of AI in a community context
  • How to align AI with strategic community objectives
  • How community practitioners can champion better AI for all
Venessa Paech
Australia's Leading Community Specialist

Venessa Paech is a leading APAC community builder, strategist and researcher. Her work has helped build communities for Arts Hub, Lonely Planet,, Envato, Australia Post, Teach For Australia and more.

In 2009, Venessa founded the Australian Community Managers Roundtable, and in 2011, launched Swarm, Australia’s conference for community practitioners. She co-founded the Australian Community Managers network (ACM), an online community hub for research, advocacy and training, and spearheaded a national Community Management Code of Ethics. Venessa teaches online community management at the University of Sydney, where she is also pursuing a doctorate on community and machine culture.


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