Customer Preferences: How Community can Deliver a Simplified Experience
Featuring new CX research!
Your Customers Want a Simplified Experience.
If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.
Modern customers want to interact with businesses that value their time as well as their custom.
Offering a simplified, centralized solution is the answer.
An online Community is a central, dedicated space for your customers to gather and to connect with one another and your brand. A Community is so much more than a social media channel.
92% of people prefer companies that offer one central point of access for all customer support channels.
Building a customer hub to serve your customers is easy with a community.
What can a Community based customer hub do for your organization?
It can reduce cost to serve, improve ability to hear VoC, increase net revenue retention, and increase revenue.