Welcome to our first ever session in the "Conversations with Vanilla" series - Putting Community at the Heart of Your Customer Experience.
We aim to provide you with the knowledge and tools necessary to push your community to the next level and deliver the user experience that your members are looking for.
 Join us online for training, inspiration and conversations to help you solidify your position as a well rounded community builder. 



Learn From Community Experts

Hear experts and thought leaders on community issues and strategies to improve you community experience.


Ask Experts Your Questions

Take advantage of the opportunity to speak directly with our experts and ask them your community questions. 


Thursday September 12th

 This agenda is tentative and subject to change. 
08:30 - 09:00 ET
Welcome Keynote
Luc Vezina, CEO and Todd Burry, CPO and Co-Founder, Vanilla Forums
09:00 - 09:50 ET
How To Maximize Growth and Engagement In Your Online Community
Richard Millington, Feverbee
FeverBee's Richard Millington will explain how you can
stop relying on search traffic for growth and systematically
increase the number of members in your community and
deepen their level of engagement. During this session,
you will learn the fundamental problem baked into the very
concept of most communities which inhibits their growth
and how to predictably get members to participate more
by satisfying not just their needs, but also their desires.
10:00 - 10:50 ET
Customer Communities - Stories From The Trenches
Hosted by Derrick Eason, Director of Customer Experience, Vanilla Forums
Four Vanilla customers will discuss their customer communities from the trenches.
You'll hear from Immediate Media, Cofense and RapidMiner.
11:00 - 11:50 ET
Creating a Community Commitment Curve
Carrie Melissa Jones, Gather Community Consulting
Carrie will discuss the Community Commitment Curve framework to create engagement
and leadership for your specific community’s purpose.
12:00 - 12:59 ET
Lunch Break
13:00 - 13:25 ET
Roadmap 2020 and Beyond
Todd Burry, CPO and Co-Founder, Vanilla Forums
13:30 - 14:20 ET
Building a World-Class Support Community from the Ground Up
Brad Bliven, Senior Manager, Global Services, Acer
Brad will cover the history behind Acer's World Class Community.
How it was built, their Superfans and Ally programs,
ROI, success stories and their transition into a hardware
Gaming Community. Now more than ever, their Community
squarely fits into both a Support and Marketing Community.
14:30 - 15:20 ET
Community Design Thinking
Sarah Judd Welch, Co-Founder, Sharehold.co
Sarah Judd Welch will share Sharehold’s community design methodology,
an innovation process used to define community strategies and solutions
for communities of all kinds, from General Electric and Harvard University
to Grammarly and Meetup. This will include an introduction to design thinking,
its application to community strategy, and a step-by-step guide to align business
and community needs around product and program solutions.
15:30 - 16:00 ET
Closing Keynote
Luc Vezina, CEO, Vanilla Forums


Sarah Judd Welch
CEO & Head of Strategy, Sharehold
Carrie Melissa Jones
Founder, Gather Community Consulting
Richard Millington
Founder, Feverbee
Alexandra Siedsma
Communities Manager, Cofense
Brad Bliven
Brad Bliven
Sr. Program Manager; Global Digital Services, Acer
Paul Thorpe
Paul Thorpe
Product Manager, Immediate Media
Adrian Speyer
Head of Community, Vanilla
Luc Vezina
CEO, Vanilla
Todd Burry
CPO & Co-Founder, Vanilla


There is no cost for our customers!