Conversations with Vanilla 2019

Thursday September 12th

This agenda is tentative and subject to change.

08:30 - 09:00

Welcome Keynote

Luc Vezina, CEO and Todd Burry, CPO and Co-Founder, Vanilla Forums

09:00 - 09:50

The Indispensable Community

Richard Millington, Feverbee

Richard Millington explains how top community professionals
have stopped chasing engagement and instead built communities
neither they, nor their members, can live without. These communities
save their companies millions of dollars, keep their customers fiercely
loyal, and help design game-changing new products.

10:00 - 10:50

Platform Migrations - Stories From The Trenches

Hosted by Derrick Eason, Director of Customer Experience, Vanilla Forums

Four Vanilla customers will discuss their migration stories from the trenches.
You'll hear from Immediate Media, Cofense and RapidMiner.

11:00 - 11:50

Creating a Community Commitment Curve

Carrie Melissa Jones, Gather Community Consulting

Carrie will discuss the Community Commitment Curve framework to create engagement
and leadership for your specific community’s purpose.

12:00 - 12:59

Lunch Break

13:00 - 13:50

Roadmap 2020 and Beyond

Todd Burry, CPO and Co-Founder, Vanilla Forums

13:30 - 14:20

Building a World-Class Support Community from the Ground Up

Brad Bliven, Senior Manager, Global Services, Acer

Brad will cover the history behind Acer's World Class Community.
How it was built, their Superfan and Ally programs, ROI, success stories
and their transition into a hardware Gaming Community.
Now more than ever, their Community squarely fits into both
a Support and Marketing Community.

14:30 - 15:20

To Be Announced

Sarah Judd Welch, Co-Founder, Sharehold.co

15:30 - 16:00

Closing Keynote

Luc Vezina, CEO, Vanilla Forums