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Welcome to our first ever session in the "Conversations with Vanilla" series - Putting Community at the Heart of Your Customer Experience.
We aim to provide you with the knowledge and tools necessary to push your community to the next level and deliver the user experience that your members are looking for.
 Join us online for training, inspiration and conversations to help you solidify your position as a well rounded community builder. 



Learn From Community Experts

Hear experts and thought leaders on community issues and strategies to improve you community experience.


Ask Experts Your Questions

Take advantage of the opportunity to speak directly with our experts and ask them your community questions. 


Thursday September 12th

 This agenda is tentative and subject to change. 
08:30 - 09:00
Welcome Keynote
Luc Vezina, CEO and Todd Burry, CPO and Co-Founder, Vanilla Forums
09:00 - 09:50
The Indispensable Community
Richard Millington, Feverbee
Richard Millington explains how top community professionals
have stopped chasing engagement and instead built communities
neither they, nor their members, can live without. These communities
save their companies millions of dollars, keep their customers fiercely
loyal, and help design game-changing new products.
10:00 - 10:50
Platform Migrations - Stories From The Trenches
Hosted by Derrick Eason, Director of Customer Experience, Vanilla Forums
Four Vanilla customers will discuss their migration stories from the trenches.
You'll hear from Immediate Media, Cofense and RapidMiner.
11:00 - 11:50
Creating a Community Commitment Curve
Carrie Melissa Jones, Gather Community Consulting
Carrie will discuss the Community Commitment Curve framework to create engagement
and leadership for your specific community’s purpose.
12:00 - 12:59
Lunch Break
13:00 - 13:50
Roadmap 2020 and Beyond
Todd Burry, CPO and Co-Founder, Vanilla Forums
13:30 - 14:20
Building a World-Class Support Community from the Ground Up
Brad Bliven, Senior Manager, Global Services, Acer
Brad will cover the history behind Acer's World Class Community.
How it was built, their Superfan and Ally programs, ROI, success stories
and their transition into a hardware Gaming Community.
Now more than ever, their Community squarely fits into both
a Support and Marketing Community.
14:30 - 15:20
To Be Announced
Sarah Judd Welch, Co-Founder, Sharehold.co
15:30 - 16:00
Closing Keynote
Luc Vezina, CEO, Vanilla Forums


Sarah Judd Welch
CEO & Head of Strategy, Sharehold
Carrie Melissa Jones
Founder, Gather Community Consulting
Richard Millington
Founder, Feverbee
scott genzer
Scott Genzer
Data Scientist, RapidMiner
Brad Bliven
Brad Bliven
Sr. Program Manager; Global Digital Services, Acer
Paul Thorpe
Paul Thorpe
Product Manager, Immediate Media
Adrian Speyer
Adrian Speyer
Head of Community, Vanilla
Luc Vezina
CEO, Vanilla
Todd Burry
CPO & Co-Founder, Vanilla


The total cost for this session is $95 USD - your company will be invoiced directly.

 Set Price