Research Study: Customer Perceptions of the Community Experience

What do consumers expect when it comes to CX?

In an ever-changing landscape, understanding customer experience expectations is crucial to the success of an organization.

Our free research report details how to align customer expectations of CX at a sustainable level, and whether customer expectations of CX align with community offerings.

Download the report here!

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    What’s in the ebook?

    Does community align with customer expectations, and does meeting these expectations through community change the bottom line of your business-focused objectives? We surveyed 600 people from three major, English-speaking markets, United States, United Kingdom and Australia, to gain an understanding of their perceptions of the community experience.  

    01 What do Customers Expect from CX?

    Learn what your customers truly want from their experiences with a brand.

    02 Do Customers Perceive Community as a Solution to CX Expectations

    Find out how customers think an online community improves CX.

    03 How does Community Support other CX Investment Objectives?

    Are there other CX benefits to an online community?

    04 Actionable Insight into your Customer Experience

    Data gathered from an extensive sample of real consumers to give unbiased insight into expectations.