Research Study: Customer Perceptions of the Community Experience
Does community align with customer expectations, and does meeting these expectations through community change the bottom line of your business-focused objectives? We surveyed 600 people from three major, English-speaking markets, United States, United Kingdom and Australia, to gain an understanding of their perceptions of the community experience.
Learn what your customers truly want from their experiences with a brand.
Find out how customers think an online community improves CX.
Are there other CX benefits to an online community?