Digital transformation is a journey, not a one-step fix.

Learn how technology companies like Acer, Onshape, Wave and Cireson tackle scaling their customer service cost effectively with their integrated digital customer service initiatives.

ipad cover version 2

In this actionable ebook, we offer you a clear step-by-step guide to:

  • Assessing your current offering.
  • Comparing the pros and cons of various self-serve options like chat, knowledge bases, online communities and more. 
  • Best practices to deliver digital support in the technology industry.
  • Complement and optimize your online customer service options.
  • How to transform happy customers into strong brand advocates.
  • Calculate the ROI of your self-serve customer service initiatives.

Take the first step in your journey in delighting your customers with exceptional digital customer service by downloading this free ebook now!