Product-led Growth is fast becoming a leading business driver in the SaaS world. But why should customer success be the ones to drive meaningful change?
Find out why your organization should be implementing a product-led growth strategy today, and why customer success should manage it with this free ebook.
As the eyes and ears of an organization, customer success can drive acquisition, expansion, and retention. Without a clear understanding of a product’s capability, or the value it creates for customers, however, churn is unavoidable.
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data driven insights throughout an organization, and better serving customers.
Learn how CS teams can drive a product led growth strategy, and why it can be beneficial to your organization.