How to Build an Online Community Forum

Whether you’re just starting out, or you’re migrating your community, planning, building, and launching a new community can be intimidating and time consuming.

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    What’s in the ebook?

    Our step-by-step guide walks you through the entire process of building an online community, from inception to completion, along with some invaluable resources.  

    There are 7 simple phases: 

    01 Determine your community concept

    What is the goal of your community, and what are the outcomes you plan to attach to it? 

    02 Secure executive buy-in

    Ensure your executive team understands the value your community will add to the organization.

    03 Create your community plan

    Build a plan for your community; what it’s going to look like, who it’s for, who is going to run it.

    04 Procure your community platform.

    Compare and identify the right community platform or vendor for your needs, your budget, and your plan. 

    05 Customize and add features

    Make the community an extension of your brand and ensure that your customers will feel at home and enjoy their experience. 

    06 Launch your community

    Implement all of your hard work and launch your community the best way for your members and your brand.

    07 Measure KPIs and learn to adjust

    Measure the success of your community for your members and your organization and learn what needs to be adjusted.