Knowledge Base 101

There has been an increasing demand for self-service options that improve customer experience and maximize customer support efficiencies. 

One of the best methods of delivering top-notch customer self-service has proven to be the knowledge base.  

Download our free eBook to understand the importance of knowledge depositories and documentation. 

 

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    What’s in the ebook?

    The centerpiece of any successful self-service strategy should be a knowledge base.  

    This eBook will provide you with everything you need to know about the knowledge base, including the key features that make it so effective and how your organization can take advantage of this type of self-service solution. 

    01 What is a Knowledge Base?

    Find out exactly what a knowledge base is and how it can impact your organization. 

    02 The Functions of a Knowledge Base

    Understand the functions you need for your knowledge base.

    03 Creating a Successful Knowledge Base

    Which features should your knowledge base incorporate to be successful?

    04 Measuring the Success of a Knowledge Base

    Learn the best way to measure and showcase the success of your knowledge base.