Leadership Panel: Lessons Learnt from a Global Support Community

On Demand Webinar

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Hosted by Adrian Speyer, this panel consists of:

  • Anna Blomstedt – Senior Manager, Self-Service and Digital CX @ F-Secure
  • Lorna Rickett – Manager, Online Support and Applications @ TomTom
  • Esther Heide – Program Manager & Community Support @ Team Viewer


Are you struggling to support your global community? Or, are you not even sure where you should start.

Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges?

Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.

Enjoy this conversation with F-Secure’s Anna Blomstedt,  Team Viewer’s Esther Heide, and TomTom’s Lorna RickettVanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success.

Join us to learn:

  • How to integrate your knowledge base (and KCS) with your community
  • How to establish a successful ambassador program
  • The best community advice our panelists have ever gotten

Are you intrigued yet?

Don't miss this chance to hear from professionals already running global support communities. Learn from their lessons today!