Exclusive CX Whitepaper

Customer Preferences: How Community can Deliver a Simplified Experience

Featuring new CX research!

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    What’s in the eBook?

    Your Customers Want a Simplified Experience.

    If your current customer facing solution is fragmented, you can bet your bottom dollar its costing you money. Why? Because customers want a central space to interact with you.

    This whitepaper

    01 What Customers Want

    Modern customers want to interact with businesses that value their time as well as their custom.

    Offering a simplified, centralized solution is the answer.

    02 What is Community?

    An online Community is a central, dedicated space for your customers to gather and to connect with one another and your brand. A Community is so much more than a social media channel.

    03 Building a Customer Hub with Community

    92% of people prefer companies that offer one central point of access for all customer support channels.

    Building a customer hub to serve your customers is easy with a community.

    04 The Business Outcomes

    What can a Community based customer hub do for your organization?

    It can reduce cost to serve, improve ability to hear VoC, increase net revenue retention, and increase revenue.