What’s in the guide?
This guide is a must-have for Customer Success Professionals.
As a CSM, you know so well how onerous customer conversations can be. You may be having difficulty in cultivating stronger relationships or digging deep into your customers’ concerns.
But, by adjusting the way you ask customer questions you can improve and deepen your customer relationships.
Jeff Breunsbach of Grow Gain Retain and Higher Logic, has compiled a list of questions you’re probably asking on a regular basis, and how to make them more effective!
Download this free resource to help you evolve your customer relationships and gain substantial understanding of your customers’ wants and needs.
01 Improve customer relationships
Learn how to alter your customer questions to lead to deeper, more empathetic relationships with your customers.
02 Encourage thoughtful answers
Rephrase your questions to encourage your customers to converse with you and build a rapport. No more generic answers!
03 Refocus your top priorities
Get more comprehensive answers from your customers that can help you to realign yours and their highest priorities.
04 Open up your conversations
Inspire your customers to take a lead in your conversations. Use this guide to help them steer the discussion so you maximize your time.