The Official Handbook of KPIs for Online Community Forums and Community Managers

Setting and measuring key performance indicators (KPIs) for any project or business strategy is important, and your community is no different. Most community professionals, however, struggle with setting the right KPIs and as a result, the value of their community is oftentimes minimized.

When your community KPIs are set incorrectly, or are not measured using the right tools or methods, not only are you underrepresenting the immense value that community offers, but you also run the risk of overlooking various issues. Moreover, setting impactful KPIs will help improve accountability and enable more informed decision making. At the end of the day, even if you, as a community professional, know the value that your community has, your boss will want numbers.

This eBook is intended to help you, as a community professional, navigate the journey to building, setting and measuring effective KPIs that are right for your community and organization. This eBook will cover a number of important topics, including:

• Why it’s important to measure value
• How to create KPIs that are right for your community
• Examples of common community KPIs
• Effective tools to collect and analyze your community KPIs

Grab your free copy today to ensure that your community is set up for long term success!