Customer success professionals know that the strategies they use on a daily basis work. What they might not realize is that these same principles can also be applied in a community setting.
Adapting to a success community may seem like taking on a bigger workload, but actually, the same onboarding strategies CSMs use every day, are ideal for community onboarding too.
Running a successful customer community is not some big and scary initiative, it’s something that you already have the institutional knowledge to achieve.
Mike Ellis leads Applying Customer Success Strategies to a Customer Community to help you understand how a successful online community belongs with Customer Success. Watch this webinar to find out:
What a successful customer community can bring to a business
How community can help CS and cross-organization objectives
The CS skills that are applicable across your organization
Why onboarding is paramount to the success of a community
Don’t sit around worried that a customer community is a mountain to climb; register for this webinar to learn why a community is necessary to your future customer success endeavours, and completely achievable!