The pandemic has threatened the survival of so many businesses and those who have survived, have had to adapt.  

Xometry, an industrial manufacturing company was not traditionally in an online space yet, because of Covid, they realised they urgently needed a dedicated user space.   

Born from the necessity of self-service, working with Vanilla, Xometry launched a community in just two weeks, and instead of just supporting their customers, they got so much more.  

What started as a quick fix for support, grew into product opportunities and ultimately helped revive a company that was severely threatened by the pandemic. All through encouraging the connections that make their business model possible. 

Adam Bowe, the Head of Community and Engagement at Xometry, joins Adrian Speyer to share how a community in the most unlikely of industries, has become a roaring success. 

Learn how the Xometry community: 

• Unveiled new opportunities and grew in scope 
• Fostered connection through content segmentation 
• Introduced a new audience to the business 
• Drove and increased NPS 
• Offered more effective support 

Register to hear the full story and find out how you can make a community work for you!