The Ideal Support Community

Struggling to reach your customer service goals? A support community could be the answer you’re looking for. Worried about time to resolution and quality of self-service answers? Let Adrian Speyer explain.

On Demand Webinar

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Adrian Speyer is the Head of Community and Lead Evangelist for Vanilla Forums. Besides spending many years in digital marketing, Adrian has been building communities of all sizes for over 20 years.


Customers want to receive support through multiple different mediums. To meet this expectation, a company’s support stack needs to be comprehensive.

To create a premier offering, companies have turned to support communities. But not everyone gets it right.

Over the span of his career, Adrian Speyer, Head of Community at Higher Logic, has seen numerous companies achieve massive success in their support offering through community.

Drawing on his experience, Adrian is sharing examples of best-in-class support communities, the path they’ve taken to get where they are, and the key elements it’s taken to find success.

Watch this webinar to learn:

  • Which tools should be integrated and leveraged, and why
  • The procedures you need in place to secure buy-in
  • How to go beyond transactional relationships in support communities
  • How to measure and prove the success of your support community efforts

Are you intrigued yet?

Are you ready to learn how support community can help reach your customer service goals? Get involved and register now!