Customer Success leaders know all too well how important it is to get customers up and running quickly. The “aha moment” is a key measurement in the efforts of your customer success strategy and if you haven’t been aiming to reduce yours, you absolutely should be.
Time to value (TTV) is the time between a customer requesting your product to the moment they realize the value they were expecting. The better your time frame, the better your chances are to retain customers and avoid churn.
Reducing TTV is vital to the ongoing success of SaaS organizations. Here at Higher Logic, Ryan McKeown, the Director of Implementations, has done just that. Over the past two years, he has accomplished a 40% reduction in TTV!
Join us for How to Reduce Time to Value (TTV) by 40% where Ryan McKeown, Director of Implementations will cover how Higher Logic blasted through roadblocks with mapping processes to timelines, phased launch approaches, and how we proactively managed customer-caused delays to meet ambitious timelines.
Register for our webinar where you’ll learn how to:
- Improve organizational buy-in across customer-heavy implementation areas
- Calculate your best TTL and productize it
- Partner with your sales team to ensure clear customer expectations
- Prepare your CSM team to encourage consistent adoption
If you’re a customer success professional you need to hear what Ryan has to say. Don’t miss out!