Customer Success Leaders, sign up if want to learn how to:
– Improve buy-in across customer-heavy implementation areas
– Calculate your best TTV and productize it
– Partner with your sales team to set clear customer expectations
– Prepare your CSM team for consistent adoption.
Ryan leads Higher Logic’s customer-driven implementation team in doing what they do best – bridging the gap from idea to outcome and helping customers quickly recognize value in their engagement with Higher Logic.
Ryan’s implementation career began as a Project Manager at Higher Logic in 2014. Since then he’s had the opportunity to watch the company expand to lead global delivery of multiple SaaS product lines and services. Navigating organizational growth through several acquisitions, Ryan had firsthand experience to learn, adopt, and scale the best practices of several different implementation methodologies to meet the needs of our ever-transforming industry.
Customer Success leaders know all too well how important it is to get customers up and running quickly. The “aha moment” is a key measurement in the efforts of your customer success strategy and if you haven’t been aiming to reduce yours, you absolutely should be.
Time to value (TTV) is the time between a customer requesting your product to the moment they realize the value they were expecting. The better your time frame, the better your chances are to retain customers and avoid churn.
Reducing TTV is vital to the ongoing success of SaaS organizations. Here at Higher Logic, Ryan McKeown, the Director of Implementations, has done just that. Over the past two years, he has accomplished a 40% reduction in TTV!
Join us for How to Reduce Time to Value (TTV) by 40% where Ryan McKeown, Director of Implementations will cover how Higher Logic blasted through roadblocks with mapping processes to timelines, phased launch approaches, and how we proactively managed customer-caused delays to meet ambitious timelines.
Register for our webinar where you’ll learn how to:
If you’re a customer success professional you need to hear what Ryan has to say. Don’t miss out!