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Self-service is the fastest, most convenient way for your customers to be supported. Are you providing it? If you answered no, then you really need to pay attention.
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.
Do you want to both improve customer experience and decrease your costs? If you answered yes, you need to pay attention.
Self-service is the fastest, most convenient way for your customers to be supported. Are you providing it? If you answered no, then you really need to pay attention.
Modern customer expectations are changing – a trend accelerated by the pandemic – and the companies who continue to ask their customers to wait on hold and endure cumbersome phone trees will quickly find themselves becoming obsolete.
To compete in the changing customer service world, brands must adjust their strategies to include self-service options. Not only can it improve customer experience, but it can save costs.
On January 12th at 12 pm EDT, join best-selling author Blake Morgan in a discussion on how organizations can adapt and succeed in an ever-changing landscape. Register to learn:
