As the importance of customer success becomes increasingly apparent, it is vital that organizations and success professionals understand what they should be prepared for in the coming year.

Not only is customer success positioned to become a central aspect of many organizations’ strategies, but it is also set to grow exponentially in value and capability.

Join Adrian Speyer as he deep dives into the changing landscape of customer success. You and your organization need to scale your offering and with input and opinion from some of the top customer success professionals out there, this webinar will get you where you need to be.

• How the digitization of customer success will scale NRR
• Why customer success is due a space in the C-Suite
• The rise of customer marketing
• Why personalization and bespoke experiences are the future
• How product led growth streamlines renewals, adoption, and expansion