Resource Library

The Tallo Community is a Powerful Measurement of Engagement, Connection, and ROI

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how quicken increased their nps score by over 10

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how vanilla forums and the mix create a safe space for young people

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transforming their digital support strategy to match their growing business

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penny arcade communities

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how wave accounting cut support tickets by 30 in 4 months

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how this top ten us bank uses vanilla forums to empower small businesses

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how foursquare drives success with their superuser program

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how acers community refresh increased roi by 500

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How A Solid-State Array (SSA) Solution Provider Increased Their Community Response Rate By 35%

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How Cireson Deflected 90% of its Support Tickets With Vanilla Forums

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How RapidMiner Increased All KPI’s to Deliver Top Support

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How King Doubled Their Community Engagement

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SecureAuth Case Study

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How TSIA Connects Members with Online Community

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Foundant Technologies Case Study

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Securing a Better Customer Experience For F-Secure with Community

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Onshape’s Customer Support Community is a Roaring Success

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Learn how TeamViewer achieved a 75% Decrease in Time to Answer

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Mapping the Journey to a Better Community Experience

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How Reckon Limited Secured a Better Future for its Members

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This Accounting Automation Solution Increased NPS by 14 Points with Community

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Vanilla Helped Bring Spitfire’s Customer-Centric Strategy to Life

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1Password Created Better Products and Relationships with their Community

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Smartsheet’s Community Increased Member Engagement & Cost Effectiveness

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Building the Business Case for Online Communities

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An Exploratory Research Study: Customer Experience and Customer Self Support

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The Official Handbook of KPIs for Online Community Forums and Community Managers

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Creating Brand Advocates and Advocate Marketing Programs

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Customer Perceptions of the Community Experience

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Why Product-Led Growth is a Customer Success Responsibility

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An Exploratory Research Study: Acts of Customer Advocacy and the Business Impact

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Webinar: Guide to Google Analytics for CMGRs

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Online Communities: The Benefits and Impacts on Organizations 2019

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Knowledge Base 101

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How to Build an Online Community Forum

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Managing Product Feedback at Scale

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A Strategic Guide to Community Gamification

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Online Community: Request for Proposal Template

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The Community Vendor Evaluation Guide

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Online Community Readiness Assessment

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Calculating the ROI of Your Online Community

This ROI calculator will help show how your online community is impacting your organization's business objectives. Template View More

The CSM’s Guide to Better Customer Relationships

This guide is a must-have for CSMs. This free resource can help you evolve your customer relationships and gain substantial understanding of your customers’ wants and needs. Template View More

How Communities Can Supercharge Your Business, Brand and Teams

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The 5Es of Community: Support Forums and Beyond

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Let’s Start a Community Revolution

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The Executive’s Guide to Building a Community Team

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Community: Executives, Take Note!

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Community: A Strategic Advantage in 2021

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Why Product Leaders Should Care About Community

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Considerations When Building Multilingual Communities

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The Science of Increased Community Participation

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How To Plan Online Community Leadership Programs

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A Guide to Online Communities for Enterprise Organizations

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Choosing The Right Forum

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How to Keep Your Community Content Fresh with Curation

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Driving Adoption and Increasing Engagement In Your Online Community Forum

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WordPress Integration Guide for Vanilla Forum Owners

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Big Book of SEO

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Drive Engagement in your Community with Marketing Automation

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How to Build and Scale a Succesful Developer Community

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How to Take a Vacation When You’re a Community Manager.

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The Quest for the Perfect Gaming Community

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How to Amplify your Community Content on Social Media

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Innovation Through Customer Ideation and Collaboration

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Drive Engagement in Your Community With Video

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Your Guide to Running a Successful Game Launch

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The Community Manager Survival Guide

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Enhancing Internal Collaboration Through Online Community Forums

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Monetizing Your Community

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Knowledge Management, Knowledge-Centered Support and Strategic Change Management

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Enabling Customer Success with Community Building

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Transforming the Digital Customer Support Journey

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Research Report: Customer Communities Elevate the Customer Experience

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An Exploratory Research Study: Customer Experience and Customer Self-Support

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Research Study: Customer Perceptions of the Community Experience

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Why Community is a Strategic Asset Against Your Competitors

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Using Community for Support & Product Development

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The Essentials to Scaling Your Customer Success Program

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What Your Members Really Want From Your Community

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How to Set the Most Impactful KPIs for Your Community

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The HUMAN Brand: Engaging Customers in the Digital Age

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Create Together, Stay Together Knowledge Sharing Communities

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Proven Strategies to Increase Case Deflection and ROI

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Escape the Engagement Trap

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AI & Community: Don’t Hammer the Flowers

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Webinar: Upgrading Your Community Experience

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Drive Engagement in your Community with Marketing Automation

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Community Commitment Curve

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Renovating Your Community

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Unlocking the Business Value of Developer Relations

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Building a Sustainable and Measurable Developer Relations Strategy

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Encouraging Developer to Developer Collaboration & Support

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How to Segment Developers Into Personas

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Customer Experience: How to Ensure Community is More than a Buzzword!

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Building a Successful Community Superfan Program

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Building Online and Offline Developer Communities from the Ground Up

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Built to Belong: The Community Investment Trends of Top Organizations in 2019

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9 Success Factors in Building a Successful Community

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How to Dramatically Improve Your Community Strategy

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Launching an Enterprise Community From Scratch

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How a Community of Practice Can Support Your Customers

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Being a Mindful Community Builder

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Secrets of Managing a Pan-European Community Team

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Driving Member Engagement & Behavior Change Through Decision Design

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Measuring Feeling Metrics Going Beyond CSat & NPS in Customer Communities

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The Executive’s Guide to Community Investment

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Should Customer Success Own Customer Marketing?

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Deepening Connections in the Industry Marketplace

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Advocate Marketing Carries Huge Power

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A Community Love Story: A Collection of Case Studies

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Investing Wisely in your CX Tech Stack

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The Customer Advocacy Maturity Model

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Exclusive CX Whitepaper

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Measuring Up: Choosing the Right Score for Your Community

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Positioning Your Community: How to Find and Deliver Your Community’s Unique Value

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A Research Study: Customer Perceptions of the Community Experience

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Leadership Panel: Lessons Learnt from a Global Support Community

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The Democratization of Customer Success

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Plugging Your Community into the Customer Lifecycle

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Driving Revenue With Community Programs: Uncovering Community Qualified Leads

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The Power of Community Member Research

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How to Reduce Time-To-Value (TTV) by 40%

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Power Hour with the Community Team @ MURAL

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How Product Teams Can Leverage Community

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Customer Advocacy and Community

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Applying Customer Success Strategies to a Customer Community

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Vanilla Conversations: CMAD Edition

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Community KPIs: Easier Than You Think

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How Self-Service Can Drive Down Cost and Improve CX

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The State of Customer Success 2022

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How Community Can Super-Charge Your Customer Experience

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5 Foundational Elements of a Community Investment

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The Ideal Support Community

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The Hard Truths About Community Content

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New Australian Social Media Regulation Compliance for Businesses

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Leveraging Events & Rituals to Boost Community Engagement

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5 in 50: Quarterly Insights from the Dinner5 Community

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Developing Valuable Community-Based Advocacy Programs

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Great CSMs lead to Great Revenue Pipeline

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The State of Customer Success 2022

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A Research Report: Acts of Customer Advocacy and the Business Impact

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