Resource Library

A Research Report: Acts of Customer Advocacy and the Business Impact

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The State of Customer Success 2022

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Great CSMs lead to Great Revenue Pipeline

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Developing Valuable Community-Based Advocacy Programs

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5 in 50: Quarterly Insights from the Dinner5 Community

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Leveraging Events & Rituals to Boost Community Engagement

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New Australian Social Media Regulation Compliance for Businesses

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The Hard Truths About Community Content

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The Ideal Support Community

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5 Foundational Elements of a Community Investment

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How Community Can Super-Charge Your Customer Experience

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The State of Customer Success 2022

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How Self-Service Can Drive Down Cost and Improve CX

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Community KPIs: Easier Than You Think

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Vanilla Conversations: CMAD Edition

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Applying Customer Success Strategies to a Customer Community

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Customer Advocacy and Community

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How Product Teams Can Leverage Community

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Power Hour with the Community Team @ MURAL

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How to Reduce Time-To-Value (TTV) by 40%

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The Power of Community Member Research

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Driving Revenue With Community Programs: Uncovering Community Qualified Leads

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Plugging Your Community into the Customer Lifecycle

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The Democratization of Customer Success

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Leadership Panel: Lessons Learnt from a Global Support Community

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A Research Study: Customer Perceptions of the Community Experience

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Positioning Your Community: How to Find and Deliver Your Community’s Unique Value

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Measuring Up: Choosing the Right Score for Your Community

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Exclusive CX Whitepaper

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The Customer Advocacy Maturity Model

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Investing Wisely in your CX Tech Stack

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A Community Love Story: A Collection of Case Studies

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Advocate Marketing Carries Huge Power

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Deepening Connections in the Industry Marketplace

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Should Customer Success Own Customer Marketing?

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The Executive’s Guide to Community Investment

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Research Study: Customer Perceptions of the Community Experience

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An Exploratory Research Study: Customer Experience and Customer Self-Support

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Research Report: Customer Communities Elevate the Customer Experience

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Transforming the Digital Customer Support Journey

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Enabling Customer Success with Community Building

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How To Plan Online Community Leadership Programs

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The Science of Increased Community Participation

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Considerations When Building Multilingual Communities

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Why Product Leaders Should Care About Community

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Community: A Strategic Advantage in 2021

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Community: Executives, Take Note!

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The Executive’s Guide to Building a Community Team

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Let’s Start a Community Revolution

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The 5Es of Community: Support Forums and Beyond

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How Communities Can Supercharge Your Business, Brand and Teams

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The CSM’s Guide to Better Customer Relationships

This guide is a must-have for CSMs. This free resource can help you evolve your customer relationships and gain substantial understanding of your customers’ wants and needs. Template View More

Calculating the ROI of Your Online Community

This ROI calculator will help show how your online community is impacting your organization's business objectives. Template View More

Managing Product Feedback at Scale

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How to Build an Online Community Forum

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An Exploratory Research Study: Acts of Customer Advocacy and the Business Impact

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Why Product-Led Growth is a Customer Success Responsibility

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Customer Perceptions of the Community Experience

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Creating Brand Advocates and Advocate Marketing Programs

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The Official Handbook of KPIs for Online Community Forums and Community Managers

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