A common worry for new community managers is that they simply won’t know how to respond to some of the tricky situations that arise. Those of us who have been in the trenches a while had to learn from trial and error, and we’ve developed best practices for these tricky scenarios that crop up in communities.
This guide covers the following challenges:
- Consistently negative and angry members
- The consistent, line toeing troll
- Suicide threats
- Moderation team fumbles
- Report of harassment
- Legal threats
Download your copy now and find out how to deal with all these issues!