The pandemic has held a magnifying glass over a brand’s need to meet changing customer expectations and understand new customer behaviours. Don’t be fooled though, once the pandemic has passed, these expectations and behaviours will still need to be addressed.
Community has proven to be an all-in-one opportunity to understand these behaviours and meet these expectations.
You may be on the journey to establishing your community, but there are some questions you need to ask yourself before you move forward.
- Why are you seeking out a community provider?
- What are the pain points you’re currently facing?
- What are the objectives for your community?
- And, most importantly, what does your provider need to offer you?
This eBook is going to cover how a Vanilla by Higher Logic community has helped some of our existing technology customers understand and meet their customers where they are, and how Vanilla has spurred them on through capabilities, support, features, and more.
Find out these and more:
- How the TSIA Exchange Community is seeing results that exceed expectations
- How F-Secure saw cost savings year-on-year with Vanilla
- How Secure Auth reduced response time by 35%
- How Cireson deflected 90% of support tickets
Vanilla stands out from the crowd in terms of personality, looks, functionality, and support. We’re the partner that is willing to learn from and teach you, to grow with you, and to see the potential for elevation together. But don’t take our word for it, check out what our customers have achieved with our help and guidance, and what they have to say!
Get your free copy today and assess who is the right community software provider for you.