There is a growing trend in companies seeing the value of building communities for their customers and users. Sephora, Harley Davidson and many more have driven enormous success with their communities.
Doing this well is tricky though. How do you know where to start, what goals you should start with, and how to track your success?
Watch as Jono Bacon community strategy consultant and author of People Powered, shares insight from his new book, People Powered!
In this on-demand webinar, Jono will share how to cohesively manage your community projects through strategic planning, and share practical recommendations that you can put into practice right away. This video will leave you with four key takeaways:
- Understanding a framework for how to deploy a community strategy, invest in the right areas, track progress, and build in accountability.
- How to identify relevant KPIs, building in a regular cadence for reviews and skills development.
- How to build cross-functional support from management, other teams, and how to hire the right people to deliver this work well.
- How to avoid the common pitfalls and road bumps many companies face in this journey.
Jono Bacon is a leading community and collaboration speaker, author, and podcaster. He is the founder of Jono Bacon Consulting which provides community strategy/execution, workflow, and other services. He previously served as director of community at GitHub, Canonical, XPRIZE, and OpenAdvantage. His clients include Huawei, GitLab, Microsoft, Intel, Google, Sony Mobile, Deutsche Bank, Santander, HackerOne, Mattermost, SAP, FINOS Foundation, The Executive Center, data.world, Creative Commons, and others.
He is the author of ‘People Powered: How communities can supercharge your business, brand, and teams’ and The Art of Community, a columnist for Forbes and opensource.com, founder of the Community Leadership Summit, founder of Conversations With Bacon, and co-founder of Bad Voltage. He is an advisor to AlienVault, Moltin, data.world, Mycroft, Open Networking Foundation, and Open Cloud Consortium.