Carrie Melissa Jones showcases a practical method to measure your KPIs and showcase their impact.
Find out how you can apply existing onboarding strategies to make a successful customer community.
The Customer Advocacy Maturity Model helps you benchmark your customer advocacy program and build on a solid foundation. Download it for free today.
Xometry, an offline business, used an online community to improve product ideation, NPS, and support efficiency.
TeamViewer increased in engagement and helpfulness, and decreased time to answer by 75% with their Vanilla powered community!
Benchmark your Customer Advocacy program and use our corresponding eBook to move your program to the next level.
Captivate Collective share how community can harness the power of your customers into a successful customer advocacy strategy.
This GPS and Geolocation Technology Provider turned to Vanilla to provide a support solution with functionality and affordability all wrapped up in one.
Learn how community and product managers can work together to leverage the power of community to address and accomplish product excellence.
Vanilla became the perfect platform for the Smartsheet success community to grow, expand, and advance.
Determine the balance between the tech stack components you invest in and the value they generate.
Learn how OnShape empowered their customers with community, leading to a 20% decrease in support tickets, and having 65% of questions answered by non-staff.
This guide is a must-have for CSMs. This free resource can help you evolve your customer relationships and gain substantial understanding of your customers’ wants and needs.
The MURAL Community Team joins us to discuss how they built their community from scratch.
Ryan McKeown, Director of Implementations, will cover how Higher Logic reduced time to value (TTV) by 40% in just two years.
Carrie Melissa Jones will be sharing the importance of undertaking community member research, and how it can impact cross-organizational value.
Dan Cmejila explains how to capitalize on community programs. Learn how to convert community membership to revenue.
Nichole Devolites explains how community should be centric to customer programs that impact CX.
How a Vanilla by Higher Logic community has helped some of our existing technology customers understand and meet their customers where they are, and how Vanilla has spurred them on through capabilities, support, features, and more.
John Ragsdale explains a new dawn of customer success.
TomTom, Teamviewer and F-Secure share their biggest lessons from Global Support Communities.
Join us for the unveiling of an exclusive research report into how customers perceive online community as part of their customer experience.
Richard Millington helps you uncover and communicate your community's true value.
Nichole Devolites shares her experience of different customer experience scores for your community.
F-Secure has driven innovations in cyber security for over three decades, defending tens of thousands of companies and millions of people
With many in-person events cancelled, Foundant had extra reason to provide a community for customers to connect virtually.
How TSIA created a safe space for executive leaders to ask critical questions and get meaningful answers.
Carrie Melissa Jones shares findings from the academic literature into community participation.
Jono Bacon shares stories from his years of experience working with the world's biggest brands.
Adrian Speyer draws on his years of experience and talks about things you may not have considered when building a multilingual community.
Patrick Carmitchel, VP of Product Management at TSIA, explores the concept of community driven roadmaps and the TSIA Value Stream – both developing the community and integrating with the product as well as developing the core product by including community in the process of product lifecycle governance.
Are you looking to get better feedback from your customers directly? Are you ready to get more qualitative and quantitative customer data? Are you wondering where to start in building a thriving product community? Peter Staal and Kirsten Wagenaar give their recipe to creating a successful product community - engaging your customers for ideas and feedback.
In this annual series, we reach out to some of the most recognized thought leaders in community to get their thoughts and opinions on the year that lies ahead. Our experts provide us with invaluable insights on the community trends to expect in 2021, and how to ensure that you, as a community professional, can stay ahead of your competitors.
A comprehensive summary of the The State of Community Management 2020 by industry-leading researchers The Community Roundtable.
This webinar will not only teach you the importance of a community champion/ dedicated community manager, but it will also explain why community is a must-have in 2021.
This session will explore why executives are finally taking note of community, and how the pandemic has contributed to this revelation.
Our annual celebration for community builders all around the world, bringing together practitioners to share their stories, their experiences and their knowledge. Our goal is to give you an energizing event to propel you into 2021 ready to build better communities!Sign up for your place in this two day event now!
Building on existing literature, we sought to explore how customer attitudes shape a customer's experience, the actions they take and their subsequent perception of the organization.
Community is similar to any other department in that it demands a full-time team and a knowledgeable, present community manager. In order for your community to truly thrive, you need to ensure that it's equipped with the resources necessary to succeed.
Community is so much more support, and misunderstanding this is missing on a lot of the value community can provide.
Want to know how to set the right objectives for your community? See our webinar, The 5 E’s of Community: Support Forums and Beyond.
Learn how to build and manage a successful advocate community that helps you achieve your goals.
As more organizations look to digitize their customer support journey, learn what digital support solutions are right for your customer base.
Learn how to manage priorities for success, including how to assess feedback and avoid common product management traps.
Learn what makes a customer success team effective, and how you can empower your team to achieve their goals through community.
Hear from community strategist, Jono Bacon, as he outlines how to craft a community strategy using evidence-based decisions.
Gain an understanding of exactly what it takes to make an investment in community successful.
Learn the simple 7-phased approach to building a community that will encourage engagement and see long-term success.
Setting and measuring key performance indicators (KPIs) for any project or business strategy is important, and your community is no different.
Learn about methods to get alternative satisfaction measures from your community.
We conducted a research study, with the aim of identifying customer attitudes towards support and self-support efforts.
All the talks from our 3-day community event in May 2020.
Hear from Richard Millington on what motivates your community members and how to use this motivation to boost engagement.
Learn how to leverage user-generated content from your community to guide prospects through the buyer journey.
Hear from David Spinks, the CEO and Founder of CMX, on how to build and manage a successful community advocacy program.
Learn how Wave used their Vanilla community to deflect 30% of their support tickets and boost product development.
Emilia D’Anzica, Founder of Customer Growth Advisors, shares actionable tips on how to scale your customer success program.
Richard Millington explains how to understand what motivates your members and how to harness their desires to boost engagement.
Carrie Melissa Jones explains how to identify the most suitable KPIs for your community and how to measure them.
Participate in this 3 day workshop tailored specifically for Community Managers, to boost your skills and knowledge.
Chris Malone, Founder of Fidelum Partners, outlines how to engage customers in the Digital Age, and secure their loyalty.
John Ragsdale, VP of Tech Research at TSIA, and Adrian Speyer, Head of Community at Vanilla, discuss support community success.
Ben Winn, Founder of CS In Focus, unpacks common customer success challenges, and how community can address these challenges.
Learn why your online community needs to have a Super Fan Program, and how to build one that suits your membership and goals.
Learn what 30+ experts have to say about what to expect in the community space in 2020 and how to stay ahead of the trends.
Learn how to implement a knowledge-centered support strategy to save time, money and deliver better customer service.
Nancy Kinder, Knowledge and Community Consultant, explains how to encourage and stimulate community knowledge-sharing.
Matt Laurenceau, Head of Community at BMC, outlines how to use the right data to increase community case deflection and ROI.
Richard Millington explains the concept of the "engagement trap" and how community professionals can avoid making this mistake.
Artificial Intelligence is already being deployed within, and upon, online communities. It's important for community practitioners to develop a comprehensive understanding of both.
SecureAuth delivers the most secure and flexible authentication experience for workforce and customer identities to organizations around the world.
After trying four different community vendors, Quicken found the right one and saw an immediate impact on customer satisfaction ratings.
This SSA provider was looking for a “best-of-breed” community; one that was mobile responsive, included crucial features in the out-of-the-box price and could deliver ongoing support and guidance.
Moving from a support community involved an entire overhaul from platform, to strategy and operations.
Faced with having to reduce dramatically their platform costs, without compromising customer experience, Acer turns to Vanilla for 4x ROI.
RapidMiner was faced with an inflexible and expensive community platform that no longer met their needs.
Our friends at Qualtrics present their success to the Technology Services Industry Association.
Xamarin was looking to create an experience for their developers to encourage ongoing contributions and discussions with community.
Their customers demanded for an official space to allow them to share and connect with other customers, and Qualtrics turned to Vanilla to deliver.
The marketing team at Atkins realized that their legacy community platform was delivering a poor brand experience for their customers.
Foursquare needed a branded online community to create the customer experience, Super User recognition and the true sense of community that they were looking for.
Empowering small businesses by building connections between them is a priority for this top U.S. Bank.
Prioritizing the experience of their members, The Mix turns to Vanilla to deliver a better experience.
Supporting a large freemium and paying customer base, keeping support costs in check became a top priority for this SaaS provider.
To this day, the Penny Arcade forum remains our town square, the best place to connect and get the full experience of our online community.
Beyond ticket deflection, Cireson's community has turned into a place where customers can show off what they've done, how they've customized it and how far they can take it.
This monetization guide will assist you in your efforts to successfully harness the power of your community to drive profit.
Learn how to increase communication and collaboration in your organization with an internal online community forum.
Learn everything you need to know to succeed as a Community Manager, including the best ways to address common challenges.
Hear from David Spinks, Founder of CMX, on how to align your community goals with your business goals for maximum impact.
Learn how leading game developers are using community to support their game launch, build hype and drive engagement.
Learn how to create video content for your community to increase engagement and help you achieve your business goals.
Learn techniques to harness the innovation and ideas within your community and how to use them to improve your business.
Learn how community ideation can harness new and innovative ideas, and how top brands are using ideation to stay ahead.
Learn how to increase brand awareness and engagement by using social media to amplify your best community content.
Learn how to identify the signs that your community platform is due for an upgrade and the benefits of a refresh.
Learn how effective email marketing can be when you incorporate strong community content and use the best tools for the job.
Learn how gaming companies are leveraging their community to increase game profits and boost player engagement.
Learn how and why community content should be refreshed, how to identify what content to update and how to measure success.
Learn strategies for Community Managers to avoid burnout and how to properly plan a vacation so that your mind stays at ease.
This ROI calculator will help show how your online community is impacting your organization's business objectives.
Hear from Adrian Speyer, Head of Community at Vanilla, on how to use your marketing automation tools to increase engagement.
Learn why businesses are using developer communities to reach their goals, and how to build these communities successfully.
Carrie Melissa Jones explains what the "community commitment curve" is, and how it can make your community work more effective.
Learn how using marketing automation tools in your community can provide better customer interactions and increase engagement.
Carrie Melissa Jones explains the strategic process involved in community renovation, and how to build a roadmap for success.
Hear three separate webinar sessions, all aimed at providing community professionals with inspiration for continued success.
Hear from Mary Thengvall, Director of Developer Relations at Camunda, on the impact and value of having a developer community.
Hear from Matthew Revell, Founder of Hoopy, as he unpacks how to build and scale a successful developer relations strategy.
Sarah-Jane Morris, the DevRel Lead at Hubspot, explains how to encourage and support collaboration in a developer community.
Learn about Search Engine Optimization (SEO) and what SEO factors can increase the visibility of your brand and community.
Christina Voskoglou, the Director of Research at /Data, explains how and why to segment your developers into personas.
Adrian Speyer, Head of Community at Vanilla, explains why community acts as the centerpiece of customer experience strategies.
Jake McKee, CEO of Community5, outlines the benefits and the process involved in building a community super fan program.
Learn what a knowledge base (KB) is, why it's a successful tool for self-service and how to build a KB using community content.
Jeremy Meiss, Director of Community at Solace, unpacks the challenges of developer communities and the best tools for the job.
Learn how to strategically apply gamification to your community to motivate participation and boost engagement.
This research reveals the top challenges faced by organizations and the various ways that community addresses these challenges.
Carrie Melissa Jones, Founder of Gather Consulting, outlines the latest community investment trends of the Fortune Global 50.
Tanja Laub, Community Strategist, explains how long lasting relationships with your community members are the key to success.
This 3-day training session teaches you to think more strategically about community, including design and data collection.
Hear what 5 community experts say we can expect in 2020 and how to stay ahead of the trends.
Learn how community addresses the unique challenges faced by enterprise orgs and enables them to scale while remaining lean.
developing and refining community personas is an essential, yet often difficult and elusive, exercise.
In a world of saturated digital marketing channels and a lack of trust, a strong community is your most defensible asset.
Enterprise organizations face a different set of challenges when it comes to community building and development, and it can be difficult to know where to start.
Communities of Practice work to provide customers with the opportunity to collectively build knowledge by sharing their professional knowledge.
This community buying guide will assist you in the purchasing of forum software by giving you helpful tips and advice.
Learn how to use Google Analytics in your community to get all the data and information you need to make informed decisions.
Learn how to successfully harness the power of video through visual storytelling to increase engagement in your community.
Learn how to use Google Analytics in your community to get all the data and analytics you need to make informed decisions.
Hear from Richard Millington on how gaming communities can use a data-driven approach to motivate player engagement.
Learn from Richard Millington on how to get executive buy-in for your community by focusing on the right data and KPIs.
Learn the tips and tricks that the top communities use to refresh and redistribute the best content in their communities.
Learn how to develop an audience, increase usage, and craft an action plan to increase engagement in your community.
This worksheet will help you determine whether your organization is ready to commit to a community strategy.
This worksheet will help you assess which community vendor is right for your organization's unique needs and goals.
Christina Costelo, Head of Community at Mindful Schools, explains why and how community managers should practice mindfulness.
Alfredo Morresi, Sr. Community Manager at Google, addresses the unique challenges faced by Pan-European community builders.
This checklist will provide you with an invaluable guide to selecting the right community platform for your organization.
Learn how Vanilla seamlessly integrates with Wordpress so more organizations can build a community that supports their goals.
This business case template covers all the elements required to successfully obtain executive buy-in for an online community.
Learn new skills and push your community to the next level with this interactive online workshop.
Schedule a product demo now.
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